Thank you for purchasing from our e-commerce “Hierba del Tio.” Your satisfaction is our priority, and we aim to ensure a worry-free shopping experience. If for any reason you are not completely satisfied with your purchase, we invite you to review our return policy to proceed with a return or exchange.

Return Terms

1. Return Period

• You have 30 calendar days from the date of receipt to initiate a return.

2. Product Conditions

• The product must be returned in the same condition in which it was received.
• It must be intact, unused, and in its original packaging with all accessories and labels.

3. Non-returnable Products

• Certain items, such as personal hygiene products, opened or used supplements, and sale items, cannot be returned. Please check the product description for any exceptions.

4. Return Process

• To initiate a return, contact our customer service at info@hierbadeltio.com or by phone at +34691240677. We will provide you with detailed instructions on how to proceed.
• You will be asked to provide your order number and the reason for the return.

5. Shipping Costs

• The shipping costs for returning the product are the responsibility of the customer, unless the return is due to an error on our part (defective or incorrect product, etc.).

6. Refund

• Once the returned product is received and inspected, we will inform you of the approval or rejection of your refund.
• If approved, the refund will be processed and automatically credited to your credit card or original method of payment within a certain number of days.

Exchanges

If you wish to exchange a product, follow the same procedure as returns and specify that you would like an exchange. We will send the new product as soon as we receive the returned item.

Questions?

If you have any questions about our return policy or need assistance, our customer support team is always ready to help. Contact us at info@hierbadeltio.com or message us on WhatsApp at +34691240677.

Thank you for choosing our e-commerce. We appreciate your trust and are committed to providing you with the best possible service.